+61883027407

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

Information We Collect

traxilonave collects information to provide better budget calendar planning services to our Australian users. We gather data through various channels and always aim to collect only what's necessary for our services.

Personal Information You Provide

  • Contact details including name, email address, and phone number
  • Financial information such as income ranges and budget categories
  • Account credentials and security information
  • Communication preferences and feedback
  • Professional information relevant to financial planning

Automatically Collected Information

When you use our website, we automatically collect certain technical information including IP addresses, browser types, device information, and usage patterns. This helps us understand how you interact with our platform and improve your experience.

Data Type Collection Method Purpose
Contact Information Registration Forms Service delivery and communication
Financial Data Budget Planning Tools Personalised planning recommendations
Usage Analytics Website Tracking Platform improvement and optimization

How We Use Your Information

Your information helps us deliver personalised budget calendar planning services. We use your data responsibly and in accordance with Australian privacy laws.

Primary Uses

  • Creating and managing your budget calendar plans
  • Providing personalised financial planning recommendations
  • Sending service updates and important notifications
  • Processing payments and managing your account
  • Responding to your enquiries and providing customer support

Marketing Communications

We may send you information about new features, tips for better budget planning, and relevant financial insights. You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

We analyse usage patterns to improve our platform's functionality and develop new features that better serve your financial planning needs. This analysis uses aggregated, anonymised data that cannot identify individual users.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data in specific circumstances outlined below, always ensuring appropriate protection measures are in place.

Service Providers

We work with trusted third-party service providers who help us deliver our services. These include payment processors, cloud storage providers, and customer support platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. We'll notify you of such disclosures unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and ensure the new entity maintains similar privacy protections.

Your Rights and Choices

Under Australian privacy laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.

Access and Correction

You can request access to your personal information or ask us to correct any inaccuracies. Simply contact us using the details provided below, and we'll respond within 30 days.

Data Portability

You can request a copy of your budget planning data in a commonly used format. This allows you to transfer your information to another service if you choose to do so.

  • Update your account information and preferences
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request information about data sharing
  • File a complaint with the Office of the Australian Information Commissioner

Data Retention

We keep your information for as long as your account is active or as needed to provide services. After account closure, we retain certain information for seven years to comply with Australian financial record-keeping requirements, then securely delete it.

Security and Protection

Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data against unauthorised access, modification, or disclosure.

Technical Safeguards

  • 256-bit SSL encryption for all data transmissions
  • Encrypted storage of sensitive financial information
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Automated security monitoring and threat detection

Operational Security

Our team follows strict security protocols including background checks for employees with data access, regular training on privacy best practices, and limited access to personal information based on job requirements.

While we implement robust security measures, no system is completely immune to risks. We encourage you to use strong passwords, keep your login details confidential, and notify us immediately of any suspected unauthorised access to your account.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and provide personalised budget planning recommendations.

Cookie Type Purpose Duration
Essential Cookies Enable basic website functionality Session only
Preference Cookies Remember your settings and preferences 1 year
Analytics Cookies Help us understand website usage patterns 2 years

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our budget planning platform.

International Data Transfers

While we primarily store and process your data within Australia, some of our service providers may be located overseas. We ensure all international transfers comply with Australian privacy laws and include appropriate safeguards.

Transfer Safeguards

  • Contractual data protection clauses with overseas providers
  • Verification of adequate privacy laws in destination countries
  • Regular audits of international service providers
  • Encryption of data during transfer and storage

If you have concerns about international data transfers, please contact us to discuss your options.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any significant changes through email or prominent notices on our website.

How We Notify You

  • Email notifications for material changes
  • Website banner alerts for policy updates
  • Account dashboard notifications
  • Updated "Last Modified" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help.

Address: 323 West Tamar Road, Riverside, Launceston TAS 7250, Australia

Phone: +61883027407

Email: help@traxilonave.com

We aim to respond to all privacy enquiries within 5 business days.